Privacy Policy

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Your privacy is very important to The Resilient Mum. The Resilient Mum is committed to keeping all of your personal information confidential and will never sell your personal data to any third-party companies.

However, The Resilient Mum may disclose your personal information if The Resilient Mum is required to do so by law or if the terms of The Resilient Mum's service have been breached or violated by you.

When you visit www.theresilientmum.co.uk you are hereby consenting to The Resilient Mum's privacy policy.

Background Information:

The Resilient Mum was founded in 2015 by Roxanne-Sasha. The Resilient Mum aims to serve Independent Mothers worldwide. The Resilient Mum's Online Shop was created in 2019 by Roxanne-Sasha.

 

Who does the privacy policy apply to?

The Resilient Mum's privacy policy is applicable to everyone who accesses The Resilient Mum's site; visitors and customers.

 

What information does  The Resilient Mum collect?

The Resilient Mum collects data when you visit and use The Resilient Mum's site. In addition, The Resilient Mum collects data when you place an order via The Resilient Mum's website, leave feedback, when you subscribe to www.theresilientmum.co.uk and The Resilient Mum's newsletter.

By registering with www.theresilientmum.co.uk you give consent to The Resilient Mum's privacy policy.

The Resilient Mum collects information voluntarily provided by you when you place an order, such as your personal details; your name, address, e-mail address, contact details and payment information.

When you purchase items from www.theresilientmum.co.uk - The Resilient Mum does not store your payment details.

Why does The Resilient Mum collect information?

Information is required to improve customer service. To run and operate www.theresilientmum.co.uk whilst delivering a positive experience to you. The Resilient Mum also collects information to process payments, to send newsletters and to manage product reviews and ratings.

 

You may find third party links to other sites. The Resilient Mum does not have any control over what appears on other sites. Please kindly read their policies to ensure that you are happy to use their site.

What does The Resilient Mum do with your information?

When you purchase something from www.theresilientmum.co.uk, The Resilient Mum will use your information to provide goods and services that you have requested. The Resilient Mum may also communicate with you regarding your purchase and services. The Resilient Mum may from time to time send you newsletters and emails with your permission regarding new blog posts, new products, updates and The Resilient Mum's Online Store.

How does The Resilient Mum get my consent?

​When you provide The Resilient Mum with personal information to; complete a transaction, verify your credit card details, place an order, arrange for a delivery or return a purchase, The Resilient Mum asks for your consent for The Resilient Mum to collect this information from you. The Resilient Mum only uses this information for specific reasons as mentioned above only.  If The Resilient Mum needs to ask for personal information from you for any other reason, for example, marketing; The Resilient Mum will ask for your expressed consent prior to doing so. The Resilient Mum will always provide you with an opportunity to opt out.

How does The Resilient Mum protect your data?

To protect your data, any information collected is encrypted using secure socket layer technology (SSL). The Resilient Mum exercises great care in providing secure transmission of all your information and The Resilient Mum strives to protect your personal information. Unless stated otherwise, when you provide information, this information will only be used for the purpose for which it is provided. 

 

What are your rights?

·Under the data protection Act 1998, you have the right to request a copy of any information that The Resilient Mum may hold about you at any time.

·        You have the right to request the removal of your data. To do so please email: hello@theresilientmum.com

·        You have the right to object to the processing of your personal information.

·        You are permitted to withdraw your consent at any time. This will not affect the lawfulness of any processing conducted prior to your withdrawal.

·        You have the right to lodge a complaint to a data protection company/authority regarding the use of your personal information.

 

Shopify

The Resilient Mum's Online store is hosted on Shopify. Shopify provides www.theresilientmum.co.uk the online e-commerce platform required to sell products and services. Shopify stores your data on a secure server behind a firewall.

 

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard also known as (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express and Discover.

 

For further information or if you would like to read Shopify's Terms of Service, please view here: https://www.shopify.com/legalterms

To read Shopify's Privacy Policy, please view here: https://www.shopify.com/legal/privacy

 

 

Newsletter/Mailing Lists:

You may opt-out of The Resilient Mum's services at any time. Please feel free to contact us at; hello@theresilientmum.com Alternatively, you can unsubscribe at the bottom of the (newsletter) email.

Cookies

Cookies are used on most sites. They are little files that collect information about you. Information collected may include, your IP address, operating system and the type of browser you may use.

Cookies are used on www.theresilientmum.co.uk Cookies are used to remember your display preferences and they help to remember who you are when you visit www.theresilientmum.co.uk.. You can block and delete these cookies at any time. If you choose to do this, you may find that some features and services on www.theresilientmum.co.uk may not work as intended.

Third-Parties

Third-party providers used by The Resilient Mum will only accumulate, use and disclose your information in order to allow them to perform the services they provide to The Resilient Mum. These third-party service providers pertaining to payment gateways have their own privacy policies regarding the information required to provide to them for your transactions.

If you have any questions pertaining to The Resilient Mum's privacy policy,  please contact: hello@theresilientmum.com 

The Resilient Mum may update this policy at any time in order to continue delivering the best service to the users of this site. If The Resilient Mum decides to change this Privacy Policy, The Resilient Mum will post those changes to this Privacy Policy here. 

Last Updated: 16th of April 2019