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Shipping & Returns

The Resilient Mum

Shipping Information

UK Mainland Delivery


In stock items are usually despatched within 1-2 working days. Your item(s) should take between 1-5 working days to arrive.


1st Class - £4.75

In stock items are usually despatched within 1-2 working days. Your item(s) should take 1-2 working days to arrive.


2nd Class - £3.00

In stock items are usually despatched within 1-2 working days. Your item(s) should take 3-5 working days to arrive.


Delivery to UK mainland addresses: Monday to Saturday, excluding public holidays. 


I mainly ship through Royal Mail.

Overseas Courier Delivery

Please note that:


o   Delivery timescales outside the UK cannot be guaranteed because customs clearing can take a considerable amount of time.


o   If one or more items are unavailable when you place your order there may be a delay in despatch, I will let you know if this occurs.


o   I will always use a secure method of delivery ensuring that your order can be tracked and traced.


o   Orders sent via this method will require a signature upon receipt.

Estimated Delivery Times


Europe: 6 - 10 working days from despatch.


USA & Canada: 7 - 14 working days from despatch.


All other International Territories: 7-21 working days from despatch.


*please note these are just estimates, the actual timeframe varies depending on where you are located in the world.

Custom Charges

Please note that your order may be subject to custom charges if you are ordering items for delivery outside of the UK, these apply once the shipment has reached its destination. I have absolutely no control over additional charges in relation to customs clearance. 


I strongly recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may apply to your online order. Any custom charges will be paid by you, the customer.

Returns & Refund Policy

Women's Well-Being Pack

Returns

Please note:

  • You must notify The Resilient Mum within 14 days of purchasing the item(s) of your wishes to return any item(s). Item(s) must be returned to The Resilient Mum. Please contact The Resilient Mum directly: hello@theresilientmum.com 
  • The Resilient Mum will issue your refund to your original payment method.  
  • The Resilient Mum recommends using a recorded delivery service, as The Resilient Mum cannot be responsible for non-delivery of returned items. Please retain proof of you returning your item(s).

Returning To Sender

If your items are returned to The Resilient Mum for any reason, due to non-delivery, incorrect postal address or nobody being available to sign for your items, then an additional charge will be incurred to cover redelivery costs. Shipping and handling is non-refundable.

Damaged Item(s)

If you are claiming against an order you have received that has been damaged in transit, please notify The Resilient Mum via email: hello@theresilientmum.com. Please include your order number and photographic evidence of the damage.


Products returned by you because of a defect will be replaced by The Resilient Mum or refunded in full. This includes a refund of the delivery charges and the cost incurred by you in returning the item to The Resilient Mum.

International Orders

If your package is unclaimed and is returned back to The Resilient Mum, The Resilient Mum may refund the amount of the product(s), but the shipping cost will not be refunded. 


In the event that you would like your order again, you would have to complete the payment by placing your order online and by paying the delivery fee.

Please Note

The Resilient Mum is not responsible for reimbursement of returned packages lost in transit without proof of delivery to The Resilient Mum.